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Setting Up Rackspace Email Clients & Mobile Devices

Below is a list of email clients and mobile devices for you to choose from to help you
set up your Rackspace email account.

*NEW* – Rackspace has come out with a self service automated set-up. Have your client follow this link for automated set-up: https://help.emailsrvr.com/ 

Rackspace Email Clients: Get your email client set up with Rackspace Email.

Outlook 2013
Outlook 2011
Outlook 2010
Outlook 2007
Mac Mail
Entourage

Rackspace Email Mobile Devices: IMAP Configuration:

Get your Rackspace Email account setup with your mobile device using an IMAP configuration.

iPhone, iPad, ipod (Incoming Port 993, Outgoing Port 465)
Blackberry
Android

Below is a list of optional server settings for you to choose from when setting up your
email client. To use a secure connection, be sure to use the settings marked with “SSL.” To
learn more about the differences between IMAP & POP, please see the following article: IMAP Vs. POP.

Incoming Server Type

Server Name

Port Number
POP3 POP.EMAILSRVR.COM 110
IMAP IMAP.EMAILSRVR.COM 143
POP3 W/ SSL SECURE.EMAILSRVR.COM 995
IMAP W/ SSL SECURE.EMAILSRVR.COM 993
SMTP SMTP.EMAILSRVR.COM 25, 587, 8025, 2525
SMTP W/ SSL SECURE.EMAILSRVR.COM 465

 

Frequently Asked Questions By Clients

Q: How Do I Set Up My Email On My Desktop, Laptop, Tablet, Phone or Other Smart Device

A: Open this link on the device you need to set up on and you will be walked through the set up: https://help.emailsrvr.com/. For written instructions this link has the setup instructions for the most popular email clients refer to the above.
Q: How Does The Webmail Features Work?

A: While logged into Webmail, select the Support menu located in the upper right corner under your name. This area provides a wealth of information on how each feature of the webmail interface works.
Q: How Do I Change My Password?

A: Here are 5 easy steps to follow to change the password:

1. Select Setting in the upper right corner under your name.
2. Select Change Password
3. Enter the Current Password – greatidea
4. Enter the New Password of your choice
5. Re-enter the New Password to confirm
6. Click Save

Q: How Do I Retrieve a Lost Password?

A: Contact your Account Manager to reset
Q: Do we host Email Exchanger Servers?

A: We do not offer Exchange Server hosting.