5-Star Reputation Management
Used to be you had one reputation. Nowadays you have two: your real-world reputation and your online reputation. And, for any licensed healthcare professional, your reputation is your most valuable asset.
Our online reputation management service nurtures your online reputation and equips you to manage the risk associated with negative online reviews.
Encouraging 5-star reviews on public sites like Google, Yelp and Facebook will boost new patient traffic to your website and aid in the conversion process. For instance, positive Google reviews can boost your organic maps rankings.
And ranking in the top three in maps listings puts your practice front and center on page #1 for people looking for a chiropractor in your area.
Did you know that 88% of consumers trust online reviews as much as a personal recommendation?
That is why 5-star reviews on popular sites like Google, Yelp and Facebook boost conversion. If you have enough positive reviews to back up your practice website, more new patients will choose you over your competition. To learn more, read our blog post that explains what not to do when getting new Google reviews.
How Can Perfect Patients Help You With Your Online Reputation?
It starts with a New Patient Survey.
When a new patient commences care in your office, we send them a simple survey. The survey software detects the most positive and delighted patients, and prompts them to share a public 5-star review on their favorite review site. This approach results in a steady flow of new, 5-star reviews.
We also add prominent “Review Us” links throughout your site so it’s easy for patients visiting your website to share their experiences with others.
Each month, we send you a Reputation Report showing all of your online reviews and highlighting new reviews acquired in the last 30 days. Best practice is for you to acknowledge positive reviews (most review sites provide a way for you to do this) and manage negative reviews. We’ll advise you on the best method for handling a negative review and provide you with the steps you need to take.
Nurturing (and sometimes defending) your online reputation is essential to the long term prosperity of your practice.