First Visit Survey Enhancements

First Visit Survey Enhancements

Bill Esteb

By Bill Esteb


Published November 20, 2013

1 min read

As you know, when new patients are added as subscribers to your website, they receive a welcome email from you with a link to take a quick survey about their first visit experience.

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Positive patient reviews help turn website visitors into new patients.

This has been a huge hit, providing valuable feedback for Perfect Patients clients. Thousands of new patient surveys have already been completed, helping clients spot trends, see staff training opportunities and enhance the referral process.

We’ve made some additional enhancements for our Standard and Premium Service clients:

Immediate Feedback – Completed survey results will be emailed to the new patient’s practitioner. If you would like this email to go to additional team members, just let your Account Manager know.

Positive Reviews – Your Account Manager will continue to be copied on the positive patient reviews. Patients whom grant us permission (and we can do so legally in your jurisdiction) will have their comments added to a “reviews” section of your website, providing social proof that helps turn website visitors into new patients.

Public Review Sites – New patients who write the most positive reviews will also be prompted to share their comments on review sites such as Yelp and Google Places. These boost your website’s search engine authority and increase new patient traffic. (This requires some manual setup at our end, which will be completed over the next couple of weeks.)